What you need to know

bac-care provides a range of IT maintenance and support services, including Third-Party Maintenance (TPM) for servers, data storage, and networking equipment, Spare Parts Procurement, Customisable Service Level Agreements (SLAs), Data Center Relocation, and Electronic IT Repairs. We also offer additional services like IT Asset Disposal and IT equipment rentals.

Third-Party Maintenance (TPM) involves independent support for IT infrastructure outside of Original Equipment Manufacturer (OEM) warranties. Our TPM services can extend the life of your equipment, provide cost savings on maintenance, and offer flexible support options customized to your specific needs.

A Service Level Agreement (SLA) is a customized agreement that outlines the level of service you will receive from BAC-Care. We offer various SLA options, from standard business hours support (9x5xNBD) to premium 24/7 support with a 4-hour response time (24x7x4), ensuring you have the level of coverage your business requires.

bac-care supports a wide range of OEM brands, including Cisco, Dell EMC, Hewlett Packard Enterprise, IBM, NetApp, Huawei, Juniper Networks, Lenovo, and many more. Our expertise spans multiple brands and platforms, providing you with comprehensive, multi-vendor support.

Third-Party Maintenance (TPM) is ideal if you have aging IT equipment, find OEM contracts too expensive, or need flexibility in your support options. We offer consultation services to assess your infrastructure needs and help you decide if TPM is a good fit for your business.

Yes, we are an IT spare parts reseller with a national footprint. We source genuine OEM spare parts through a global supplier network and include standard warranties, ensuring your equipment remains reliable and operational for longer.

Our Data Center Relocation services are designed to ensure a smooth transition, minimizing downtime and risks. We provide end-to-end support, including equipment disconnection, packing, transport, and reinstallation, making it easier to move your IT infrastructure securely and efficiently.

Yes, bac-care provides 24/7 support through our Always Available Service Desk, ensuring that your IT infrastructure has around-the-clock assistance to minimize downtime and maintain continuous operations.

We take environmental stewardship seriously and offer professional IT Hardware Disposal services. Our team provides secure data sanitisation, decommissioning, and certification of destruction, allowing you to dispose of old IT equipment responsibly.

Yes, we have a strong regional footprint across South Africa, with local technical resources and stocking locations. This allows us to offer reliable support, including on-site engineering and remote IT support, wherever your business operates within the region.

IT Smart Hands is an on-demand, remote service provided by certified engineers for routine maintenance, troubleshooting, and support tasks. This service is ideal for businesses that require immediate assistance without having to bring in a full on-site team.

bac-care is a leading third-party IT maintenance provider in Southern Africa with over 65 years of combined experience, a national footprint, and expertise across multiple OEMs. We focus on providing cost-effective, flexible support solutions that align with your specific needs, ensuring business continuity and stable IT operations.

You can reach us via the Contact Us page on our website or by emailing info@bac-care.co.za. We will quickly set up a consultation to discuss your specific IT maintenance needs and explore how we can support your business.