Linkedin-in
Get a Quote

Privacy Policy

Effective Date: 1 January 2024

At BAC-Care, we respect your privacy and are committed to protecting the personal information of all individuals who interact with us. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with South Africa’s Protection of Personal Information Act (POPIA).

By using the BAC-Care website (https://bac-care.co.za/), you agree to the collection and use of your information as described in this Privacy Policy.

1. Personal Information We Collect

We may collect the following types of personal information:

  • Contact Information: Your name, email address, phone number, and company name, when you fill out contact forms or reach out to us directly.
  • Usage Information: Information about your interactions with our website, such as IP address, browser type, device information, and browsing history.
  • Other Information: Any additional information you provide voluntarily, such as in emails, feedback forms, or through inquiries.

2. How We Collect Personal Information

We collect personal information directly from you when:

  • You fill out forms on our website to request information or contact us.
  • You interact with us via email, phone, or other forms of direct communication.
  • You subscribe to our newsletters or other communication services.

We may also collect information automatically when you browse our website using cookies and other tracking technologies, as explained below.

3. Use of Personal Information

We use your personal information for the following purposes:

  • To Provide Services: Responding to inquiries, processing service requests, and providing information or assistance related to our services.
  • To Improve Our Services: Analyzing website usage to improve our content, features, and user experience.
  • For Marketing and Communications: Sending updates, promotional materials, or information about BAC-Care services, if you have opted to receive such communications. You may opt-out at any time.
  • Legal and Regulatory Compliance: Complying with legal obligations, protecting our legal rights, and addressing any inquiries or disputes.

4. Disclosure of Personal Information

BAC-Care may share your personal information with:

  • Service Providers: Third-party providers that assist with website hosting, analytics, communication, and other operational functions. These providers are contractually obligated to handle personal information in compliance with POPIA.
  • Legal Requirements: Regulatory authorities or law enforcement agencies if required by law or in connection with a legal process.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, personal information may be transferred as part of the business assets.

We will not sell or rent your personal information to third parties without your consent.

5. Security of Personal Information

We take the security of your personal information seriously and implement reasonable technical and organisational measures to protect it against unauthorised access, alteration, or disclosure. These measures include encryption, access controls, and regular security assessments.

However, no data transmission or storage system can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights Under POPIA

Under the POPI Act, you have the following rights:

  • Access: You may request details of personal information we hold about you.
  • Correction: You may ask us to update or correct your personal information if it is inaccurate or incomplete.
  • Deletion: You may request that we delete your personal information under certain circumstances.
  • Object: You may object to the processing of your personal information for specific purposes, such as direct marketing.

To exercise any of these rights, please contact us using the contact details provided below.

7. Retention of Personal Information

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, or resolve disputes. Once personal information is no longer required, we will securely delete or anonymise it.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect usage data and enhance user experience. Cookies are small data files stored on your device when you visit our website.

You may choose to disable cookies through your browser settings, but this may limit certain functionalities of our website.

9. International Data Transfers

If BAC-Care transfers your personal information outside of South Africa, we will ensure that appropriate safeguards are in place to protect it in accordance with POPIA.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and any significant changes will be communicated to you.

11. Contact Us

If you have any questions about this Privacy Policy, your rights, or how we process your personal information, please contact us at:

BAC-Care
Email: info@bac-care.co.za
Phone: +27 (0)10 007 3252
Address: 14 Regency Drive, Route 21 Corporate Park, Irene Ext. 30, Centurion 0157

By using our website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.